Terms & Conditions
Our International
Shipping and Mailing Address Physical shipping and mailing address is the
exclusive property of RAPID AVIATION
The Customer is not
the owner of the shipping and mailing address.
The Customer is
allowed to ship to and or mail their goods, letters, catalogs, etc. to address
provided if their membership status is in good standing, as approved by RAPID
AVIATION
Physical access to
shipping and mailing address is allowed based on consultation with RAPID
AVIATION only.
Prohibited are
commodities such as:
All contraband as
outlined by delivery locations customs website, Items deemed to be unlawful,
cash, jewelry, works of art, firearms and ammunition, explosive and flammable
items.
However, we are not involved
in trading of goods and therefore acts only as a facilitator. RAPID AVIATION is
therefore not responsible for any loss as a result of incorrect purchases,
items that don’t perform as stated in the online description or any variation
from the stated perform by the seller online.
We act solely as a
facilitator and all purchase done by us on behalf of the client is his/her sole
responsibility to verify the correct item(s) are purchased until such items
purchased enters our network.
RAPID AVIATION is not
liable for any loss and or damage to customer’s goods mails or any shipment
before receiving at the warehouse.
RAPID AVIATION will
only accept liability as set out in below:
RAPID AVIATION is not
responsible or is in anyway liable for losses of cash, items purchased via the
internet which includes items being delivered to the wrong address or is stolen
before it enters our facility.
RAPID AVIATION is not
liable for delayed mail and package delivery to RAPID AVIATION facility.
If RAPID AVIATION
under any circumstance is found to be liable for consequential loss. Maximum
settlement for uninsured shipment is US$100.00
RAPID AVIATION'5 Claim and
Settlement:
It is agreed that the
total liability of RAPID AVIATION shall be limited, in any event, to the sum of
US$100.00. Additionally, RAPID AVIATION provides insurance coverage not
exceeding US$1000.00. Insurance for a higher amount can be arranged through a
third party. The customer must contact our office before order is placed.
RAPID AVIATION
requires you to contact US before shipping any shipment with value of
US$1,000.00 In the event of loss or damage of shipment that is US$100.00 but
less than US 1,000.00, a claim must be submitted in writing within 20 days of
the loss or damage. Any loss and damage related to RAPID AVIATION must be
reported to the company within 24 hours.
The Customer is
required to inspect his/her shipment when it is received for damage and or
missing content. If content is found to be damage or missing, the matter must
be reported immediately, failing to do so could adversely affect claim
settlement.
Customs and Other Clearance Charges
Authority to Act as
User’s Acceptance & Customs Clearance Agent
The Service requires that the Company, its subsidiaries, affiliates, and agents
accept, transport, import, and (when applicable) deliver User’s packages and
mail shipments. By accepting electronically (for example, by clicking “I
Agree”), using this Website, or using the Service (for example, by sending a
package or mail to the provided US address), you authorize the Company, its
subsidiaries, affiliates, and agents to act as User’s agent for the purpose of
acceptance, transportation (whether by own equipment, or by a third party), importation
(“Customs Clearance”) and delivery of all packages and mail shipments sent to
the provided global forwarding address. Moreover, User acknowledges and
authorizes that the Company may make declarations based on the information
provided by the User or found within the package or mail shipment and can
accept valuations on the User’s behalf (with or without User’s knowledge) if
such required information is not available or forthcoming.
The Customer agrees to
reimburse RAPID AVIATION for fees and taxes paid on the customers behalf:
1.Customs Duties and
Taxes both local and foreign.
2.Associated clearance
charges and fees
3.Unspecified charges
and cost related to customer’s shipment.
Payment for Service
The customer agrees to
pay RAPID AVIATION charges and fees for the clearance and handling of his/her
shipment and any other service fee related to customer transaction(s)
RAPID AVIATION is not
responsible for items that are not collected within 30 days. These items
may be auctioned to the public to recover cost or discarded, destroyed or
otherwise disposed of by RAPID AVIATION.
Shipping rates are
subjected to change without notice.
Refund, Return and Exchange Policy
All services rendered
by the Company are provided on a non-refundable basis. This includes but is not
limited to, parcels received, warehouse storage, freight forwarding and
delivery.
Customer agrees to pay
all shipping/freight fees and other charges incurred for services rendered.
1. We are not
responsible for any errors by the merchants in fulfillment of orders or
otherwise. User will have to make arrangements with the merchants for any
returns, refunds or exchanges of items directly in accordance with the
merchant's terms and policies.
2. We do not
facilitate any exchanges. We will facilitate the return delivery of items(s)
ordered from the merchant while the goods are still at the User's U.S. Delivery
Address. Applicable return charges apply. Return labels must be provided or
return charges must be paid before we can return the goods to the merchant.
Delivery Policy
1. General
Information
We receive shipments
twice per week from Caribbean Airlines, Mondays and Fridays. Packages
delivered to the warehouse in Miami between Mondays and Wednesdays by
12:00 PM will be cleared in delivery locations on a Thursday for delivery
(Sat-Mon). Packages delivered between Thursdays and Saturdays at 12:00
PM will be cleared in delivery locations on a Monday for delivery (Tues -
Thurs) with the exception of natural disasters, flight delays
and holidays. Packages are processed within 24-48 hours.
Unless there are
exceptional circumstances and holidays, we make every effort to fulfill your
order within the time period selected and our regular delivery
schedules. Please note delivery times are estimates and aren't guaranteed,
we will not be able to reimburse express delivery costs for packages that miss
the estimated delivery date. We are not liable for any damages or loss caused
by delays.
2. Delivery Address Preference
You will get the
option to add 2 addresses on your account one for Weekday and one for
Weekend. Your default address on file will be selected accordingly.
When adding a new
address, you can choose whether you want to receive deliveries on weekends
(home) ONLY or weekdays (office) ONLY by only inputting
that one address.
Sunday’s deliveries
will only be done in high volume periods and unforeseen events.
3. Delivery
Address/Location Change
Cut off time for a
delivery address change is Friday and Monday at 5:00 PM. Please note
that we will NOT be able to facilitate any changes on the morning of or day of
delivery as your package will have to be rerouted.
4. Express
Delivery
Express delivery is
only available to specific areas between the hours of 10:00 – 12:00
PM at a cost of $1000. Any express delivery request must be sent via email
Monday and Friday by 4:00 PM
5. Customer
Service
Rapidgrp Customer
Service handles all inquiries for deliveries (NOT DRIVERS). You can contact us
via email info@rapidgrp.com or log into your account and create a
ticket. You can contact us if you would like to hold or reschedule delivery or
with any other questions you may have.